Privacy Policy

1. Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services"), or the use of our website https://cookhouseleeds.co.uk ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

This Privacy Policy was last updated on 14/01/2025 to add new provisions applicable regarding GDPR. Please check back regularly to keep informed of updates. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Website.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO). We would, however, appreciate the chance to deal with your concerns first. Please contact us at info@cookhouseleeds.co.uk.

2. Who We Are

Our Website address is https://cookhouseleeds.co.uk

Our company name is: Cook House Bar & Kitchen, a trading name of The Manor Leeds Ltd (UK Company Number: 14338801)

Our registered address is: Cook House Bar & Kitchen, The Manor Golf Club, Bradford Road, Drighlington, Bradford, BD11 1AB

Our Data Protection Officer is Andrew Cook (info@cookhouseleeds.co.uk)

We respect your privacy and process personal information in accordance with applicable Data Protection Legislation, including GDPR.

3. What we may collect

We may collect, use, store and transfer the following types of personal data:

  • Identity Data: name and identifiers.

  • Contact Data: addresses, email, phone numbers.

  • Financial Data: payment details.

  • Transaction Data: purchase and service history.

  • Technical Data: IP address, browser, device info.

  • Profile Data: preferences, feedback, login details.

  • Usage Data: how you use our Website and Services.

  • Marketing Data: communication preferences.

  • Interaction Data: forum or submitted content.

  • Cookies Data: data collected via cookies.

  • Third Party Data: information from partners and providers.

We may also use aggregated data for statistical purposes. We do not collect special categories of personal data or criminal conviction data.

4. How we may collect and use your data

We collect data through direct interactions such as forms, emails, phone calls, or use of our services.

  • To personalise your experience

  • To administer services, promotions, or surveys

  • To communicate with you

  • To provide requested services

  • To fulfil contractual obligations

We only use your personal data when permitted by law, including for contract performance, legal obligations, or legitimate interests.

5. Cookies

We use cookies in accordance with UK and EU Cookie Law. Please refer to our Cookie Policy for full details.

6. Where we store your data and security

Your data may be transferred outside the EEA. We ensure appropriate safeguards are in place to protect your data.

We implement security measures including encryption, firewalls, and restricted access to protect your data.

We retain personal data only as long as necessary, typically up to seven years after our relationship ends.

7. Disclosing your information

  • In the event of a business sale

  • Within our group companies

  • To comply with legal obligations

  • To prevent fraud or protect rights

8. Your rights

  • Access, correct, or delete your data

  • Request data transfer

  • Restrict or object to processing

  • Withdraw consent

  • Complain to a supervisory authority

9. Links to other sites

We are not responsible for third-party websites linked from our Website. Please review their privacy policies.

10. Changes

We may update this Privacy Policy and will post changes on this page.

11. Automated Decision-Making and Profiling

Where applicable, you have rights regarding automated decision-making, including requesting human intervention.

12. Terms and Conditions

Please refer to our Terms and Conditions for further information regarding use of our Website.

13. Your Consent

By using our Website, you consent to this Privacy Policy.

14. Dispute Resolution

We will attempt to resolve disputes amicably or through mediation and arbitration if necessary.